Cancellation Timelines & Refunds

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• Cancellations made 48 hours or more before the trip start time will receive a refund minus a $50 nonrefundable reservation fee.

• Cancellations made within 48 hours of the trip start time are nonrefundable.

• Trip shortenings initiated by the guest after the start of the rental are not eligible for any refund, regardless of usage.

• All reservation fees are nonrefundable, even if part of a larger payment.
  (Example: If total cost of a rental or a partial payment of the total cost is paid to confirm a rental reservation, $50 is nonrefundable.)

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Reservation Deposits

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• All bookings require a nonrefundable $50 reservation confirmation fee to secure vehicle availability for the selected dates and times. If at least $50 is not paid toward the total rental cost at the time of booking, the reservation will be automatically canceled 30 minutes after submission.

• This amount goes toward the total cost of the rental and is not an additional charge but will not be returned under any circumstance, even if the reservation is canceled.

• Any additional amounts paid toward the rental follow the timeline-based cancellation terms above.

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Refund Processing Timelines

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• Any approved refunds will be processed within 7–10 business days, depending on your financial institution.

• Refunds will only be issued to the original payment method used at the time of booking.

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Trip Insurance & Third-Party Coverage

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• Freedom Earned Rentals offers third-party collision protection which may be purchased during the booking process.

• This coverage may offer reimbursement in case of accidents or incidents beyond your control, but it does not override our cancellation policy.

• Guests are encouraged to purchase travel insurance for additional peace of mind.

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Extenuating Circumstances

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• In rare situations such as verified medical emergencies, flight cancellations, or natural disasters, Freedom Earned Rentals may consider a credit toward a future rental. Documentation is required.

• These instances will be reviewed on a case-by-case basis. Refunds are not guaranteed.

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Chargeback/Dispute Policy​

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• Guests who initiate a chargeback or payment dispute that violates our cancellation policy may be considered in breach of contract.

• Freedom Earned Rentals reserves the right to pursue collection efforts, report to credit bureaus, and/or take legal action to recover funds.

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No Refunds for Policy Violations​

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• Violations of company policy (e.g., unauthorized drivers, reckless driving, smoking in the vehicle, late returns) will result in immediate cancellation and no refund.

• Additional penalties or recovery fees may also apply.

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Modifications to Existing Reservations

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• Reservation changes must be requested at least 24 hours in advance and are subject to availability.

• If a change shortens the rental duration, no refunds will be given for unused days.

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Force Majeure Clause

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• Freedom Earned Rentals is not liable for cancellations caused by events outside of our control, including but not limited to:

  • Natural disasters

  • Civil unrest

  • Acts of God

  • Government restrictions or legal changes

• In such cases, we may offer credit toward a future rental at our discretion, but refunds are not guaranteed.

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Unreturned Vehicles / Abandonment

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• Failure to return the vehicle as agreed may result in:

  • Immediate cancellation with no refund

  • Vehicle recovery fees

  • Reporting the vehicle as embezzled or stolen under Georgia law

  • Legal action

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Partial Refund Consideration (Case-by-Case)

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• In very limited scenarios (e.g., extreme weather, operational failure on our part), a partial refund or credit may be considered.

• This does not apply to:

  • Guest schedule changes

  • Guest dissatisfaction

  • Shortened trips

  • Late cancellations